buyer says package not delivered mercari

Checked everywhere and there was no delivery. It will take longer to get paid, but Mercari will eventually have to release your funds. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. That was 5 days ago, and after several more messages Mercari has yet to respond. So, I go into my post office and talk to the clerk. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. Buyer claims they did not receive the package. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. Some buyers do claim this as a scam, but this is truly not always the case. Payments are processed on the site, preventing fraud or scamming . I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. I contacted customer support and told them it was delivered. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Any ideas on how to handle this? Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Please contact me back after you talk to your local USPS". If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. Michelle Wilson - November 8, 2021. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. Buyer supposed . I shipped out a piece of jewelry. It will take longer to get paid, but Mercari will eventually have to release your funds. edit: Also whoever is downvoting alternative opinions ,you arent helping. I despise Mercari and will never use them again! I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. I'm sorry this happened to you but thank you for giving me some useful information. Jeeze. I would personally be a bit annoyed. Is this a scam? The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. 'In honor of imnotlegolas for starting this subreddit. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. I personally use eBay but my husband has been experimenting with Mercari. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. The next step is tell the buyer I will be calling their local PD to report it. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Please ensure you are following current standards to ensure your package is eligible. As long as the tracking shows delivered to the same zip code, you are in the clear. Thanks to all that responded, very helpful! Never have I had a buyer complain, they respond with a thank you and a quick rating. Ah, ok. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. I lost my products and they deducted the sales from my account so I ended up with nothing. On hold with USPS now to see what they have to say. Press question mark to learn the rest of the keyboard shortcuts. thanks. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. I'm not sure what else I can do. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do If you shipped the item yourself, please contact your carrier to check the delivery status. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. I was also charged the incorrect amount of money. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. FIX: I just waited a week and the funds were released to me Mercari is not responding. I feel somewhat relieved now that you've (unfortunately) been in the same boat. The third arrived a few days after the window closed). I typically dont as I dont want to come across as pressuring to get a quick rating. Thank again for your purchase ". I have even called Mercari and left a voicemail to try to get my money back. Items that are not claimed within 10 days will be destroyed. As a buyer I would be fine with that. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Press question mark to learn the rest of the keyboard shortcuts. Weve got you covered. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. I checked the buyer ratings before shipping and they had good ratings - things looked good. The sale was almost $200. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. Performance & security by Cloudflare. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Looking for other sellers who have experienced similar situations. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. In some cases packages say delivered while they are still in transit. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. thanks ! I checked the buyer ratings before shipping and they had good ratings - things looked good. The action you just performed triggered the security solution. New to mercari love the community already. This seems to be a scam, similar to what happens on ebay. I have this happen all the time. Cookie Notice yes I definitely wont. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. ', Press J to jump to the feed. Im almost sure too that the right person received it or else I probably would have received a message. . Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. ', Press J to jump to the feed. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. 'In honor of imnotlegolas for starting this subreddit. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. The tracking number says delivered on my end. Create an account to follow your favorite communities and start taking part in conversations. New comments cannot be posted and votes cannot be cast. Are we going to loose out on a $100+ and have to refund this guy? If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier.

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