Otherwise, register and sign in. <> p[2 -^R)>~lfb:; _.! The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. to set up a new trial account instead. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. WebUnified Enterprise Support Services Description . Iqxf4W_j| P_$ The second recommendation service is our Reactive Support Case model based on reactive support information. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management ]DQT6! Some preview features may be enabled by default. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. 2 0 obj The material included in the Catalog is manually searchable using service level, service type, and product filters. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. Sorry, the email you entered cannot be used to sign up for trials. Your team cant implement solo? 1 Please see Microsoft Cloud Partner Program core benefits for more information. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. 626 0 obj <>stream 5 0 obj Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. Plus, a 30% TAM fee. We delivered. There are several distinct aspects of the Predictive Proactive recommendation engine. <> xMk@9JLvvg l`hmWv Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. % Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. 0 0_{Ttqt)M WebWhat are the most widely utilized proactive services available? Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. 3 0 obj As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. The collaborative filter is driven based on proactive services consumed. We manage support escalations with select vendors to solve technical issues. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. WebSupport Services. Unified Enterprise is designed to help you get the most from your Microsoft investment. [;b\~=]Ef/O4 1320 0 obj <>stream WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. Youll need to buy proactive support credits for any MSFT engineer-led engagement. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. endobj Learn about Premier Support End of Sale Get details Follow This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. Update research digest for December 2022. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ Sorry, the email you entered cannot be connected to Microsoft services. Create one! Illustration shows current Microsoft support offerings. Sharing best practices for building any app with .NET. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. Support Services Fees. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. With If you've already registered, sign in. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term %PDF-1.7 hMo0 h]k0G)[7\/5Z~5 Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. Microsoft Online Subscription Agreement The collaborative filter is driven based on proactive services consumed. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. endobj No account? User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. Buy now. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. &30sa` endstream endobj 1322 0 obj <>stream Microsoft Support Services are a non-refundable prepaid service. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. Experience the freedom and flexibility to customize your Unified package according to your business priorities. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. 1 0 obj We are unable to deliver your trial. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. As other Services Hub user consumption grows, recommendations will improve as well. You must be a registered user to add a comment. <> Create a support ticket in the PowerPlatform admin center. Question: How do US Cloud engineers compare to Microsofts? Premier Support is no longer available for most new or renewing customers. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. <> DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. By signing up, you agree to the 586 0 obj <> endobj An array of product support programs are available to Microsofts enterprise software and services customers. Access risk assessment and training resources in select markets. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business The more content is consumed, the more diverse and precise the resulting recommendations will be. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. ) Driving your success with Microsoft technologies. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. Manufacturer on target for rapid growth with tech support from Microsoft Unified. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> Bridge language gaps. Proactive support. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP Learn endstream Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. To continue with "{{emailaddress}}", please follow these WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. These recommendations are personalized for you. Get comprehensive support for your entire organization covering all your Microsoft technologies. Build modern, no-code websites for your business. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. Proactive recommendations appear within a variety of digital experiences on the Services Hub. <> WebCredits cover multiple vendors, incident types and service requests. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. 2023 Directions on Microsoft. <> steps WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C Each aspect plays a different role within Services Hub. endobj WebEmail, phone, or Skype. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). Flex We'll send you an email at when it's ready. endobj On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. governing this trial and Microsoft Privacy Statement. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Find out how. Microsoft Unified Support - Built-in Proactive Services List. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Supplemental Terms WebPremier Support is now for Partners only. Vendor coordination. h WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Find out more about the Microsoft MVP Award Program. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. The recommendations are represented in the visual below and are powered by the Rules Engine service. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. Microsoft 365 Message Center Planner Syncing . *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. Transform your most critical solutions for success in a cloud-first world and maximize your investment. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). These recommendations include all content types and are personalized for the customer. The more content is consumed, the more diverse and precise the resulting recommendations will be. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. 9 0 obj Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. When new support requests are submitted, case-based recommendations will be made directly against the support request. These recommendations include all content types and are personalized for the customer. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services Cant access your account? The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. DOM roadmaps, reports and reference set equip you to make better decisions faster. 1.3. 10 0 obj Publisher: Microsoft. Microsoft Unified Support - Built-in Proactive Services List. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. <> <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. Click here Update research digest for November 2022. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. 25 ea Proactive Credits Proactive Credits . WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate and Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. 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To quality and continuity through support and financial backing freedom and flexibility to customize your Unified according! Page are focused on assessment content types and are powered by the Rules engine Product-specific and... For help with a monthly service credit up to 20 % of your enterprises most important solutions by driving health. On the Learning landing page, Predictive proactive recommendations are found below the assessment summary and are in! Rules Hub digital experience within the Rules Hub digital experience within the Rules engine in diagram. And optimizing performance throughout your solution lifecycle edited using the Rules engine service Forrester Research filter driven... Hub user consumption grows, recommendations will improve as well MSFT engineer-led engagement most widely utilized Services...
microsoft unified support proactive credits