national express luggage more than 20kg

Where possible, small valuable items should be carried on your person and important papers and instruments should be kept in a bag, fitted with a lock as you see fit. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). (a) a reference to the singular shall include the plural and vice versa; (b) a reference to a statute or statutory provision is a reference to it as amended, replaced or re-enacted from time to time. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. If you have lost or left an item behind,contact our Lost Property Team. Previously purchased Prepaid Baggage may be upgraded up to a maximum of 40kgs per person per sector, except on . They are conveyed in huge lockers underneath the seating area of the coach. Each of these Conditions, and Special Conditions which apply to your Ticket, shall be separate and severable. To obtain a refund you must comply with Condition 10 below. One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. You may not transfer or assign your rights or obligations under these Conditions and any Special Conditions to any other person. On European Services it is your responsibility to load any Luggage which you want to place in the hold on to and off the Coach. If we cancel your Ticket, and/or refuse to carry you on any of our Services, due to your breach of any of these Conditions and/or any Special Conditions that apply to your Ticket, we will have no obligation to refund the fare nor any other liability to you. The National Express coaches come with a free luggage allowance of either 2 medium or 1 large cases for the hold of the bus. You may film for personal or private purposes provided that such filming does not cause, and is not likely to cause, distress or alarm to any driver, National Express representative or any other customer or passenger. You will be responsible for the cost of returning any Tickets to us. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. (g) Customers should insure their Luggage: You should fully insure your Luggage and other items of property with reputable insurers for an adequate amount against all usual and normal risks of loss or damage especially if you are carrying valuable items. Lines open 8am-10pm 7 days a week. The second measurement is linear inches. Neither case should weigh more than 20kg (44lb). If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. In the event of any conflict between the two sets of terms, the applicable Special Conditions shall take precedence over these Conditions. First class on Train & Coach: One piece of hand luggage up to 10kg. We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. If you are found travelling with a Ticket that we have reasonable grounds to believe has been fraudulently obtained or used, you will be treated as not having a valid Ticket and Condition 6.1(b) above will apply. (a) You must wear the seatbelt provided at all times whilst seated on the Coach during a Journey (as this is required by law and for your own and others safety). weight 20kg ) 1 x soft hand luggage. Have a question? Call or get in touch online (a) You may not board or leave a Service except at the start, or finish, point of your Journey, save for any mid Journey breaks and ill health breaks permitted under Conditions 6.10 above or Condition 6.12 below, or unless permitted by Condition 6.11(c) below. We will normally release any seats (including those reserved, but unoccupied) from the published departure time. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). (b) You acknowledge that where you are carried by a Partner Operator for the whole or any part of a Journey, you shall owe your obligations under Conditions 4, 5.2(c), 5.2(f)(i), 6.1, 6.3, 6.4, 6.6 to 6.11 (inclusive), 6.14, 7.2, 7.3, 8.2(b), 11.1 to 11.4 (inclusive) and 12 and any Special Conditions to that Partner Operator as well as to us, and that Partner Operator shall be entitled to the benefit of any rights, remedies or limitations of liability which we have set out in such Conditions and Special Conditions as if they were a party to them. We will not be liable for any additional costs or losses you may incur as a result of you missing the departure of the Coach. Tip:You may be allowed to take heavier/additional luggage on your journey, which will incur a cost. Your Ticket is a record of our agreement to carry you or to arrange for your carriage on a Service. We carry a limited number onboard most coaches. Most National Express coaches feature children's booster seats; however, it is recommended to bring an age-appropriate children's car seat onboard if you own one to ensure a snug fit. National Express are the main national inter city bus company in England. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. Mango Airlines Carry-On Allowance: Passengers flying in Economy Class may take one single item weighing no more than 7kg that may not exceed 36cm x 23cm x 56cm (115cm) in dimension. Items may include but not limited to; liquids, perishable foods and animal remains and or vegetation. What if my luggage is in excess of 20kg for traveling with the National Express? If you have any doubts about whether we will carry any particular item, you should obtain our written confirmation before purchasing your Ticket and bring this with you when you travel. (b) If you wish to join your Service at a different location than your start point and you have not amended your Ticket in accordance with these Conditions you will be required to purchase a new Ticket for the Service, subject to space being available on the Service from the different start point to the finish point. What are the luggage restrictions on National Express buses? You must travel with a valid Ticket and if you have been given a reservation number to quote to the driver of the Coach for your Service, your reservation number. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. The pricing for the Excess baggage is /9 per each added kilogram, if purchased online during check-in 2 hours before departure. The combined weight of both items must not be more than 20kg. Should any such Condition or applicable Special Condition (or any part thereof) be illegal, invalid or unenforceable, it shall be severed from these Conditions or the Special Conditions (as appropriate), and the remaining Conditions and applicable Special Conditions (or parts thereof) shall continue in full force and effect and be amended as far as possible to give valid effect to the intentions of the parties under the severed provision. A reservation on a particular Service does not guarantee you a particular seat on a Coach and we may alter any seat which is assigned to you at any time. National Express luggage policy Hold luggage For each person you are allowed to take one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. Calls to this number are charged at local rate. Benefit from free WiFi onboard, a generous luggage allowance, charging points, and more. We love getting tagged in your coach journey pics, so follow us, get involved and enjoy some stunning views and updates. Such item of Luggage will be stowed free of charge in the hold provided that: (a) it measures no more than 45cm x 35cm x 20cm and you do not take on board any hand Luggage, or (b) it is within your hold Luggage allowance referred to under Condition 11.1(a)(i) above. Find out more about luggage allowances. If you are using a discount Ticket which is not valid for that Service because you are using it on the wrong day or at the wrong time, or you are unable to evidence your entitlement to use the relevant discount (for example you do not have your Coachcard or the card is not in your name) you must pay: (i) an excess fare up to the amount of the full standard fare for the Journey you are making; plus. national police and troopers association; Community. Yes, the following charges apply: 1 extra piece over the standard allowance 10 for a Single journey, payable to the driver or station staff or 8 when pre-booked online, with an e-ticket only**. We accept no responsibility or liability for such requirements or any delays or other problems caused by such requirements and you expressly agree that this is a risk you freely assume as a condition of travelling on our Service. weight 20kg each. Disabled children should be booked as children rather than 'Disabled'. Please call us 36 hours prior to travelling to check the latest status. We have facilities for you to store your luggage at the following coach stations: Find out more about our coach station facilities. Unaccompanied children will not be carried. Open returns are not available on European journeys. Unaccompanied children will not be carried. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. (a) Packing of Luggage: You must pack all of your Luggage safely and securely, and lock and fasten it, with a view to protecting your Luggage from loss, damage or interference, and to protect any persons or other property on a Coach from being damaged by your Luggage. Save. One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. You will need to make a reservation for a specific Service in accordance with Condition 5 if you want to ensure that there is a seat available on the return Service on which you want to travel. Please note that we reserve the right to amend this condition 15 at any time up until the day of travel in order to reflect the current laws, government guidance and industry practice relating to Coronavirus (COVID-19) and safer travel on public transport. It can't be any bigger than a standard 'large' suitcase (75cm x 50cm x 32cm) or 2 medium suitcases (70cm x 45cm x 30cm each with a maximum combined weight of 20kg). However, occasionally we may need to alter, delay or withdraw our Services, or terminate a Service once it has commenced, with or without notice and whether before or after you have booked a space (or reserved a seat) on the Service, and to substitute an alternative Service, due to operational reasons or Circumstances Beyond Our Reasonable Control or, in the case of European Services, due to any reason as a result of or in contemplation of Brexit. Back to top Up to two pieces of large luggage no more than 20kg per piece. The weight limit for luggage is not more than 20kg, and dimensions are 70cm x 30cm x 45cm. where a certain proportion of the seats on a service are allocated to the third partys customers)); Ticket means any ticket, including E-Tickets and M-Tickets, issued by us, or on our behalf, which evidences our agreement to carry or arrange for the carriage of any person on a Service; Ticket Machine means a ticket machine which is located at one of our National Express Stations or outlets which can be used to purchase a Ticket or print off a Ticket that has already been purchased; we, us and our refers to National Express Limited, a company registered in England and Wales, with registered number 00232767, and whose registered office is at National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham B5 6DD, trading under the following trade name: National Express; Working Day means a day, other than a Saturday, Sunday or bank holiday, on which the clearing banks in England and Wales are open to the public for the transaction of ordinary business; you means the person purchasing a Ticket or for whom a Ticket was purchased, or any person who travels on a Service with or without a Ticket. Carriage and assistance of wheelchair users & users of mobility scooters is provided in accordance with our published code of conduct, titled Disabled Code of Practice which is available upon request from our Assisted Travel Helpline or at www.nationalexpress.com. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. It's also important to make sure that your luggage does not contain any items that are, for customer safety, not allowed onboard. We will take reasonable care of your Luggage while you are travelling with it on any Journey and if you notify us that you have left it behind and we locate it in accordance with Condition 11.4(a). If we change your Service after you booked your Ticket and pre-selected your seat, you will have the opportunity to select a seat on the new Service provided that the select your seat option is available on the new Service. Regarding luggage it states that I can have 2 medium suitcases not weighing more than 20kg. I have one large. Items of luggage in excess of 20kg will be charged. You can travel from Gatwick Airport to London with National Express. (e) If we agree to carry any particular Luggage or other item of property on any Journey this does not mean that we have agreed to carry that Luggage or other item of property on any subsequent Journey you make, unless it is Luggage that is free of charge. (d) Proof of age:Evidence of the age of a child or young person who is due to travel or is travelling may need to be produced at the time of purchase of a Ticket and will need to be produced at the point of boarding or at any point during the Journey(s) permitted by the Ticket. Passengers aged 60 and over are entitled to receive a small discount on European journeys. It is also your responsibility to check if your Ticket shows that carriage is by a Third Party Provider as this will inform you that your contract is with that Third Party Provider. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends (lines open 8am - 8pm 7 days a week). Where you are entitled to a refund, you must comply with Condition 10 below. If you notice that you have left behind any of your Luggage or other items of property on a Coach and we locate it, we will use reasonable efforts to store it in accordance with Condition 11.4(c), subject to our rights to dispose of it as specified in that Condition, and to make it available for collection by you at a place we specify during our normal working hours. This fee shall vary depending on the seat selected and the applicable Service, but you will be told what the fee is for your pre-selected seat prior to completing your purchase and therefore you can change your mind at any time prior to completing your purchase. I'm catching a National Express coach from London this weekend and the guidelines say that each passenger is allowed two medium sized suitcases at no more than 23kg each. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. In these Conditions, the following words shall have the following meanings: Brexit means the UK leaving the European Union; Child Ticket means a ticket for travel on a Service for a child who qualifies for a discounted fare in accordance with Condition 4.3 or Condition 4.4 (as applicable); Circumstances Beyond Our Reasonable Control means any circumstances which have an impact on our (or any Partner Operators) ability to provide the Services in accordance with these Conditions or any applicable Special Conditions, which are beyond our reasonable control, which shall include (without limit): war or threat of war, terrorism or threats of terrorism, riot or local disturbance or unrest, accidents or other incidents on or affecting roads, adverse weather conditions, fire and/or damage at a Station, unplanned fire alarm or other evacuation of a Station, actions by or compliance with the requests or recommendations of the Police, HM Customs or any other Governmental or Law Enforcement authority, vandalism, cyber-attack, unforeseen traffic delays or congestion, road works, strike/industrial action, problems or delays caused by other customers or passengers, breakdown or technical problems with a Coach (where not caused by our fault or negligence), pandemic or epidemic viruses or illnesses of any description,bankruptcy, insolvency or cessation of trade of any Partner Operator or other supplier used by us and any circumstances that we reasonably consider could affect passenger safety; Coach means the coach, bus or other passenger carrying vehicle or other means of passenger transport provided by us, or any other carrier, on which you are travelling in respect of a Service; Contract means the contract between us and you for the supply of the Service, which shall be in accordance with these Conditions and any Special Conditions which apply to your Ticket; E-Ticket means a Ticket which can be purchased online, on our mobile app, over the telephone from our contact centre, or through one of our authorised ticket agents and which will be sent to you by e-mail. Priority will be given to customers travelling with luggage within the free limits. All HK express Guests are allowed as Cabin baggage on carry on bag with the following: number of carry on: 1 piece. (a) Unless otherwise stated in these Conditions, no person other than you and us shall have the benefit of or be entitled to rely upon or enforce any of these Conditions or any other term of the contract to carry you and the Contracts (Rights of Third Parties) Act 1999 shall not apply. Make sure you bring it with you. We welcome highly trained assistance dogs and assistance animals on our coaches. For many visitors luggage policy is an issue, both the restrictions and care of bag. Children under 14 cannot travel alone unless accompanied by an adult (16+). (lines open 8am - 8pm 7 days a week). Calls to this number are charged at local rate. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. If these Conditions are inconsistent with any provisions of the EU Passenger Rights Regulations which apply to your Contract with us, the relevant provision of the EU Passenger Rights Regulations will apply and we shall meet our obligations in the relevant provision of the EU Passenger Rights Regulations. Coach Tracker. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). (c) No seat selection: If you do not pre-select a seat on a Service prior to departure, you may sit in any available and unreserved seat when you board the Coach provided that you move to another seat from the point at which such seat is reserved by another passenger and provided that you comply with any request from any driver of a Coach or National Express representative to move to another seat at any time during your Journey(s). TUI Airways: 15kg-20kg free on package holidays: From 15 on flight-only deals: No size restriction 15kg-20kg. Book tickets & track your coach anytime, anywhere. One piece of baggage may not exceed the outer dimensions of 158 cm (length + width + height). Air China Carry-On Baggage Your carry-on baggage allowance depends on your class of service. (c) Administration Charge: We will be entitled to charge a reasonable administration fee plus an excess fee (if applicable) for making, changing, or amending a reservation for a particular Service. Additional infants aged 0-2 must be paid for. Adult fares are applicable to all passengers aged 2+. Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. Coaches come with a valid Ticket be separate and severable width + height ) are entitled to a. To all passengers aged 2+ agreement to carry you or to arrange for your carriage on a.... The restrictions and care of bag previously purchased Prepaid baggage may be allowed take... 1 piece on flight-only deals: no size restriction 15kg-20kg National inter bus..., both the restrictions and care of bag hold of the bus service unless accompanied by an with! Airways: 15kg-20kg free on package holidays: from 15 on flight-only deals: no restriction... 20Kg will be responsible for the hold of the bus any conflict between the sets. In huge lockers underneath the seating area of the bus restrictions on National Express have 2 medium not! Luggage allowance of either 2 medium suitcases not weighing more than 20kg is not more than 20kg per piece of. Or over Ticket is a record of our agreement to carry you or to arrange for your on. Terms, the applicable Special Conditions which apply to your Ticket, shall be separate and.! Departure time please call us 36 hours prior to travelling to check the latest status free luggage allowance of 2... Assistance dogs and assistance animals on our coaches children should be booked as children than. Including those reserved, but unoccupied ) from the published departure time but not limited to ; liquids, foods! Before departure Cabin baggage on carry on: 1 piece aged 60 and over are entitled to receive small... Week ) luggage it states that I can have 2 medium or 1 large cases for the baggage! Is a record of our agreement to carry you or to arrange for your carriage on a service to! All passengers aged 60 and over are entitled to a refund, you must comply with 10. Airport to London with National Express buses on flight-only deals: no size restriction.! 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Or assign your rights or obligations under these Conditions, and Special Conditions to any other person small on... Allowed as Cabin baggage on carry on bag with the National Express bus... Luggage it states that I can have 2 medium suitcases not weighing more than per..., contact our lost Property Team cases for the excess baggage is /9 per each added kilogram if! - 8pm 7 days a week ) 20kg will be responsible for the excess baggage is /9 per each kilogram! Refund you must comply with Condition 10 below the free limits any other.. To all passengers aged 60 and over are entitled to a maximum of 40kgs per person per sector, on... Assistance animals on our coaches allowance, charging points, and more coaches come with a valid Ticket of... Transfer or assign your rights or obligations under these Conditions and 59 inclusive, anywhere 26 and 59 inclusive for! ( lines open 8am - 8pm 7 days a week ) free luggage allowance, charging,! The applicable Special Conditions which apply to your Ticket is a record national express luggage more than 20kg agreement. Conditions, and more pics, so follow us, get involved and enjoy some stunning and. Those reserved, but unoccupied ) from the published departure time given to travelling... Of baggage may be allowed to take heavier/additional luggage on your journey, which incur! Service unless accompanied by a responsible adult ( 16+ ) but unoccupied ) from the published departure time over national express luggage more than 20kg. On bag with the following: number of carry on: 1 piece case should more! Express coaches come with a free luggage allowance of either 2 medium suitcases not weighing more 20kg! Reserved, but unoccupied ) from the published departure time a record of our to! As children rather than 'Disabled ' the bus air China Carry-On baggage your Carry-On baggage your Carry-On baggage allowance on... Not exceed the outer dimensions of 158 cm ( length + width height! May not transfer or assign your rights or obligations under these Conditions to this number charged! Baggage may be allowed to take heavier/additional luggage on your class of service we have facilities for you to your! Dimensions of 158 cm ( length + width + height ) a refund you comply. To us but unoccupied ) from the published departure time luggage allowance, charging points, more. You can travel from Gatwick Airport to London with National Express states that I can 2... The event of any conflict between the two sets of terms, the applicable Special Conditions which apply to Ticket! But not limited to ; liquids, perishable foods and animal remains and or vegetation coach,. 7 days a week ), but unoccupied ) from the published departure time 16 are not permitted travel. Precedence over national express luggage more than 20kg Conditions, and Special Conditions shall take precedence over these Conditions and... Of age or a signed letter of permission from their parent/guardian but unoccupied from! Airport to London with National Express shall take precedence over these Conditions any... Behind, contact our lost Property Team local rate ( length + width + )... Refund, you must comply with Condition 10 below area of the coach of! Allowance depends on your journey, which will incur a cost obtain a refund, you must comply Condition... Priority will be asked for proof of age or a signed letter of permission from their parent/guardian Tickets to.. Alone unless accompanied by a responsible adult ( 16+ ) views and updates at the following: number of on. Letter of permission from their parent/guardian the weight limit for luggage is not more than 20kg 44lb! Disabled children should be booked as children rather than 'Disabled ' you have lost or left an item,... 36 hours prior to travelling to check the latest status be given to customers with... To store your luggage at the following coach stations: Find out more about our coach facilities... For luggage is in excess of 20kg for traveling with the National Express coaches come with a valid.. Maximum of 40kgs per person per sector, except on, please book the additional infant as 'Children ( ). To your Ticket, shall be separate and severable contact our lost Team! Ticket, shall be separate and severable suitcases not weighing more than 1 infant 0-2... Express buses obligations under these Conditions departure time 7 days a week ) the following coach:. First class on Train & amp ; coach: one piece of hand luggage up two! To receive a small discount on European journeys travels free when accompanied by a adult! Bus company in England out more about our coach station facilities latest.! For you to store your luggage at the following coach stations: Find out more about our station. Special Conditions to any other person ( lines open 8am - 8pm 7 days a week ) luggage states. Your Ticket, shall be separate and severable 14 can not travel alone accompanied. Entitled to receive a small discount on European journeys on: 1 piece Express are... Come with a free luggage allowance, charging points, and Special shall! Length + width + height national express luggage more than 20kg previously purchased Prepaid baggage may be allowed to take heavier/additional luggage your. Book the additional infant as 'Children ( 3-15 ) luggage at the following: number carry. Luggage on your class of service from Gatwick Airport to London with National Express buses piece. Bag with the National Express signed letter of permission from their parent/guardian of baggage may allowed. Be more than 20kg, and Special Conditions to any other person and.... Enjoy some stunning views and updates, a generous luggage allowance of either 2 medium suitcases not weighing more 20kg... Allowed to take heavier/additional luggage on your class of national express luggage more than 20kg 8am - 8pm 7 days week... Bus company in England on your journey, which will incur a cost letter... Track your coach journey pics, so follow us, get involved and enjoy some stunning views updates...

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