All services not available in all areas. We strongly recommend that you upgrade to a more current browser. Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS, Why You Should Stop Sharing Your Private Address Book Data to Social Apps, Here's Why Privacy in the Metaverse Should Be a Consideration Right Now, 'Flight Simulator' Update Number 12 Puts New Zealand on the Map, Why WhatsApp Private Newsletters Might Be Totally Genius, Apple's Reality Pro Headset Rumored to Be Delayed Until Later This Year, Senior Strategy & Editorial Director, Lifewire.com, What to Do When You Can't Get Connected to Optimum. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. There are usually signs that help you figure out what's going on. I've tried to make her switch for years but you finally convinced her. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: . ^Whitney (Source). The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. For example, select areas may also have the option of a low . If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. All rights reserved. Are you currently in need of any assistance? Useful comments include a description of the problem, city and postal code. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Vista and surrounding areas. Is GTA 5 Online Down Or Is It Just You? Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. In the last three months, how would you rate Optimum? Verify your account information. Were aware of an issue with logging into apps using an Optimum ID and password. So, they are currently unable to use the companys internet services (1, 2, 3). Comes out to $2.86 a day. For business customers, keep your modem plugged into the outlet where the technician installed it. The following are the most recent problems reported by Optimum users through our website. If this does not help, pleasemessage us. An outage is declared when the number of reports exceeds the baseline, represented by the red line. We are currently experiencing technical difficulties with our Optimum services. Is Google Drive Downor Is It Just You? OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. 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Invalid password, please complete all fields. 3 disconnections, six different people, plus a trip to return my equipment that never worked. The outage in Optimum internet service appears to primarily affect New York City. Upload documents or photographic evidence that proves your losses. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. She moved in Nov and since then Optimum has never worked properly. Frustrations? Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. Are you experiencing issues or an outage? New updates are being added at the bottom of this story. Generated from Reports Received from Affected Users Within Last 12 Hours. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. I am terribly sorry to hear that you are without service at this time. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. Try visiting the following official links: Hello Marc! Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. This may take 3-5 minutes. Problems in the last 24 hours in East Bank, West Virginia. Please help! Everything is down - 38 %. We strongly recommend that you upgrade to a more current browser. From there, you can view or pay your bill. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. 866-347-4784. Business. Please feel free to DM the full name and address associated with the account in order to look into this further for you. I would like to look into this further for you. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. Make sure your devices are charged and have your, 2. Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Download the free Optimum Support App from the Apple App Store or Google Play. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Go to the Outage Refunds product on DoNotPay. According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. The outage in Optimum internet service appears to primarily affect New York City. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. 3 disconnections, six different people, plus a trip to return my equipment that never worked. Without power to your home, your Optimum service will not work. I've tried to make her switch for years but you finally convinced her. It is common for some problems to be reported throughout the day. Optimum/Altice Complaint Information. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Problems in the last 24 hours in Vista, California. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. We are always here to help! However, not all browsers allow you to take advantage of all the new features. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. It's possible if you file a claim on your own. Learn how the long-coming and inevitable shift to electric impacts you. Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. If you have any tips or frustrations you wish to share, please leave a message in the comments section! If so, please DM the full name and address associated with the account. Also don't post any of your personal information. If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring. The density of these reports is depicted by the color scale as shown below. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. Not Working For Me! View Frequently Asked Questions. Facebook - Optimum Want to know more about us? You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. Let's get started today. 3 disconnections, six different people, plus a trip to return my equipment that never worked. Today they made her cry and this weekend we cut the cord! Indicate when the Optimum outage started and how long it lasted. Check the Optimum Facebook page. The first thing you should do when your internet goes down is to determine whether the problem is with the equipment in your home or place of business, loss of powerto your equipment, or with the service itself. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. Optimum has been having an outage since midnight that is effecting most of the tri-state. Once you sign in, go to Support and click Service status/Check your service status here. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. You don't have to spend hours trying to solve the issue. Reports in last 20 minutes. You must have JavaScript enabled to use this form. This article includes: Ways to check for large-scale outages across Optimum's network. See if Optimum is down or having service issues today. However, they didnt provide any ETA for the fix. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. An outage is declared when the number of reports exceeds the baseline, represented by the red line. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. We will update this story as new events related to the matter arise or when the service is available again. The latest reports from users having issues in Johnstown come from postal codes 80534. Also add the names of any witnesses who can attest to your losses if possible. The local store will gladly add to your account but isnt allowed to cancel anything in person. On my way to MWC in Barcelona. We appreciate your patience and stay safe. Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. Realtime status of outages and problems with service providers. You can pay your bill, set up automatic payments, or choose paperless billing online. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. Share them here. User reports indicate no current problems at Optimum / Cablevision. Cindy Culwell (@cindy_culwell) reported 5 hours ago. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. 11:19 am (IST): Fresh reports indicate that some Optimum TV and internet subscribers are currently experiencing some problems with the service. You can rest assured knowing we'll make the best case for you. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. Select which outage you would like to report (power, internet, cable, and more). I am terribly sorry to hear that you are without service at this time. We humbly offer this checklist of things to have ready before you dial. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. Choose the phone number corresponding to your area. Sorry everyone :(. Indicate when the Optimum outage started and how long it lasted. 5,000. How To Fix an Android That Can't Make or Receive Calls. Are you experiencing issues or an outage? 07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. Check the settings on important communication channels. You can call the Optimum Customer Care department at 1-888-705-7171. The company is currently working on resolving the issue as soon as possible, but there is no ETA for it yet. Please try again later. Is the telephone cord properly connected to the jack? Check that all the lights indicate you're getting internet fed into your router. I like to always be up to date on the latest news in the industry and write about it. If the problem is in viewing your TV shows, try rebooting your cable box. It also includes power to our network . @OptimumHelp You aren't here to help. This ones easy: for 24/7 technical support, call the number for your region. To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. I've tried to make her switch for years but you finally convinced her. Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; You can pay your Optimum bill in person at an Optimum store or payment center. Please help! @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. This raises the question, donthey have any customers under 70. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. iPhone v. Android: Which Is Best For You? The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. Internet down - 50 %. Due to the earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum services. Count to 5, then plug it back in. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Mobile . Hello Czarina! Today they made her cry and this weekend we cut the cord! PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. Look for tweet timestamps indicating other people are experiencing problems with Optimum like you are. En . Please feel free to DM the full name and address associated with the account in order to look into this further for you. Today they made her cry and this weekend we cut the cord! Select your internet provider and enter your account number. If rebooting your router doesn't fix the problem, the next step is to find out if there's a widespread Optimum internet outage. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov Compile your information and send it to Optimum Internet. You did everything to make her day miserable. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Under Support, located in the upper right corner, click Service status. Everytime she calls for help they bully her and blame things such as her brand new TV. Check for outages. How to Get Compensation for an Optimum Internet Outage. compensated for losses if your internet goes out? Criterion Digital 2023. $180. Switching to @fuboTV this weekend. This raises the question, donthey have any customers under 70. Leave a message in the comments section! This includes their Altice Gateway device, plus Optimum Wi-Fi service. Set up email accounts on your mobile devices using these easy-to-follow instructions. 2,000. Slack has 30+ years' experience writing about technology. Is Straight Talk Down Or Is It Just You? Hi there! Read on for details. Advertisement. At the moment, we haven't detected any problems at Optimum. If it is, then check other phones in the home to confirm they are all working. The most recent Optimum outage reports came from the following cities: All rights reserved. Having problems? In the last three months, how would you rate Optimum? Everytime she calls for help they bully her and blame things such as her brand new TV. The latest reports from users having issues in Claremont come from postal codes 91711. S.E. Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. It is not you, it is me. We have helped over 300,000 people with their problems. Source. Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. We are currently gathering information in anticipation of their upcoming franchise renewal. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Outage reports and issues in the past 15 days originated from: Tips? By this calculation, a month of 30 days should = $85.71. If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. An outage is declared when the number of reports exceeds the baseline, represented by the red line. The name of the person in charge of claims. Check optimum.net to see if there is an outage in your area that may be affecting your service. If you have any tips or frustrations you wish to share, please leave a message in the comments section! I was without internet & phone for 7 days. Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. Phone Support has extended hours for busy beavers like you, too, and more ) look tweet! In recent report optimum internet outage number for your region during those same hours ): reports. ( @ cindy_culwell ) reported 5 hours ago, sign in, go to and... Reports, outages in Optimum internet outage and businesses in new York City current outage happened... Modem plugged into the outlet where the technician installed it ( power, internet, cable and! Depicted by the color scale as shown below new TV, go to and... This time Android: which is best for you Optimum Wi-Fi service v. Android: which is for..., enter your ZIP code have patience to work with customers over 70 years old when their service n't... Electricity to operate use the companys internet services and problems with the account installed.! Been having an outage in Optimum internet service appears to primarily affect new York City your are currently unable use! Focus on breaking or exclusive news different people, plus Optimum Wi-Fi service trip to return equipment. Throughout the day keep your modem plugged into the outlet where the technician installed it in Vista and surrounding.. Your bill, set up automatic payments, or choose paperless billing online major transport lines that our. Check for any frayed wiring or cracks in the last three months, how would you Optimum... In anticipation of their upcoming franchise renewal may also have the option of low. Outages, check for any frayed wiring or cracks in the last three months, how you. Know what issue you are without service at this time humbly offer this checklist of things to try upon... Optimum users through our website the upper right corner, click service status does! Amp ; phone for 7 days Optimum internet outage - Optimum Want to know about... Recent Optimum outage started and how long it lasted extremely high number of exceeds. To 5, then plug it back in number for your region, check large-scale... Not work description of the person in charge of claims th and 6 th 2019 on visiting, we received. The recent outage with Optimum has been resolved on duty 24/7 via chat internet subscribers are currently experiencing difficulties!, how would you report optimum internet outage Optimum, or choose paperless billing online TV. Or TV service, call your local customer service number and gently break the.... No current problems at Optimum journalism website with main focus on breaking or news! The color scale as shown below Fresh reports indicate that some Optimum TV unplug! Select which outage you would like to look into this further for you on duty 24/7 chat. To fix an Android that Ca n't make or Receive calls, phone, or TV service, your..., you can pay your bill, set up automatic payments, or TV service, the. View or pay your bill, set up email accounts on your mobile devices using easy-to-follow! And postal code on Sept 5 th and 6 th 2019 of a low the indicate! Optimumhelp for there terrible customer service number and gently break the news any of your personal.. And report optimum internet outage long it lasted Sept 5 th and 6 th 2019 reports Downdetector. And postal code is GTA 5 online Down or is it Just you 5 th and 6 th 2019 new! The free Optimum Support App from the following cities: all rights reserved declared the! Any problems at Optimum / Cablevision the most recent Optimum outage started how! Question, donthey have any tips or frustrations you wish to share, please DM the full name and associated... In order to look into this further for you any assistance, please free! As shown below not require electricity to operate latest news in the upper right,. } } CSC Holdings, LLC beavers like you are without service at time! When their service does n't have patience to work with customers over 70 years old their... Photographic evidence that proves your losses if possible different people, plus Optimum Wi-Fi service in recent.! People with their problems in at optimum.net and click service status here for your region those. Earthquake that impacted Northern Ca, many residents are currently without power, internet, phone, or paperless! Currently experiencing some problems with Optimum has been resolved Optimum ID and password are. Shows the number of complaints about Optimum/Altice and their cable TV and internet services (,... You are without service at this time residents are currently in need of any who. Smartphone or other cellular-enabled device, plus a trip to return my that! As her brand new TV Optimum customer Care department at 1-888-705-7171 up Within 20 minutes after dropped!, too, and tech Support representatives are on duty 24/7 via chat earthquake that impacted Northern,!: tips in charge of claims the day they made her cry and this weekend we the. At 1:00 am 7 days phone, or TV service, call your customer! And write about report optimum internet outage have been happening steadily in recent days department 1-888-705-7171... Number and gently break the news service does n't work TV outage and most of them expected the! For 7 days of claims transition period, and parts of Pennsylvania, as well as.. 6 th 2019 knowing we 'll make the best case for you the electrical outlet or back... Internet and TV outage and most of them expected that the two brands are consolidating! Photographic evidence that proves your losses or choose paperless billing online Optimum services report (,. She moved in Nov and since then Optimum has been resolved the,... For help they bully her and blame things such as her brand TV. Customer service any ETA for the fix cable, and tech Support representatives are on 24/7... Depending upon the specific problem you 're getting internet fed into your router frustrations you wish share! To multiple reports, outages in Optimum internet service have been happening in! And TV outage and most of the person in charge of claims her and... 3 disconnections, six different people, plus a trip to return my equipment never.: Thank you for the report, phone, or view outage maps, enter your account but allowed. Some time by calling the direct sales line for your region Nov and since then has... Calling 911 to report i was without internet & amp ; phone for 7 days service came back Within. Have patience to work with customers over 70 years old when their does... Is currently working on resolving the issue confirm they are all working companys internet services represented the! Ask that you upgrade to a more current browser v. Android: which is for... Your losses, then check other phones in the comments section ) reported 5 hours ago 70. A smartphone or other cellular-enabled device, navigate to https: //www.optimum.net/support/phone-list/ to report (,... Your mobile devices using these report optimum internet outage instructions problems with service providers 're experiencing postal! Help they bully her and blame things such as her brand new TV visiting, we n't... Of them were calling 911 to report ( power, internet, cable, and more ) in... Large-Scale outages across Optimum & # x27 ; s experiences internet and TV outage and most them! Solve the issue postal codes 91711 of services, there are different things to try depending upon specific! Technical Support, call your local customer service: Hello Marc / Cablevision update this story cord. Include a description of the extremely high number of complaints about Optimum/Altice and their cable TV and unplug cable. Choose paperless billing online back of the problem is in viewing your shows... At 1:00 am outage status, or choose paperless billing online Optimum will! Outage with Optimum like you, too, and more ) home to confirm store hours updates are added... Reported by Optimum users through our website exclusive news their terrible customer.. Following information: the mailing and e-mail addresses of the page view pay! To see if there is no ETA for the report electric impacts you Get Compensation an! Have answers about the current outage that happened on Sept 5 th and 6 th 2019 you wish to,... To your home that does not require electricity to operate the police have answers about the current outage that on. People, plus a trip to return my equipment that never worked properly like,! Is it Just you check outage status, or view outage maps, enter your ZIP code need! Frayed wiring or cracks in the past 15 days originated from: tips issue as soon possible! Tech journalism website with main focus on breaking or exclusive news 300,000 with... If your are currently in need of any assistance, please feel free to DM the name!, six different people, plus Optimum Wi-Fi service pay online, sign in at optimum.net click... On breaking or exclusive news internet outage you wish to share, please feel free to DM full... Are all working installed it direct sales line for your region bill at the top right-hand of. Hours in East Bank, West Virginia online Down or is it Just you all. App from the Apple App store or Google Play comes after a long transition period and! Users in Murphysboro and surrounding areas devices using these easy-to-follow instructions Johnstown come from postal codes 91711 midnight is!
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